Refund policy

Return and Refund Policy

Under the European Union Consumer Rights Directive, you have the right to cancel and return your purchase within 14 days from the day you (or a third party indicated by you) receive your timepiece, for any reason and without justification.

Eligibility Conditions for Timepieces
To ensure a successful return and full refund, the item must be returned in its exact original condition. This means the watch must be:
- Unworn, unused, and completely free of scratches or signs of wear.
- With all original protective plastics, factory seals, and tags intact.
- In its original box/packaging, including all manuals, documentation, and warranty certificates provided.

You will also need to provide the receipt or proof of purchase.

How to Start a Return
The fastest way to initiate a return is to log into your Customer Account on our store and use our native self-serve return portal.
Alternatively, you can notify us of your decision by email at javier@ostacticalwatches.eu.

Once your request is verified, we will provide you with a return shipping authorization and the exact instructions on where to send your package. Items sent back to us without prior notification will not be accepted.

Please note: Timepieces must be shipped back to our designated operational address in Ireland:
63 Tiffany Downs, Bishopstown, Cork, Ireland, T12XV7A

Return Shipping Costs
In accordance with EU regulations, if you exercise your right of withdrawal because you changed your mind, the customer is responsible for paying the direct shipping costs of returning the item to our facilities in Ireland. We highly recommend using a secure, tracked, and insured shipping service, as you remain legally responsible for the item until it safely arrives at our address.

Damages, Defects, and Order Issues
Please inspect your timepiece immediately upon arrival. If the watch is defective, damaged in transit, or if you received the incorrect model, contact us immediately at javier@ostacticalwatches.eu. In the event of a verified manufacturing defect or shipping error, OS Tactical Watches will fully cover or reimburse all intra-EU shipping fees to resolve the issue under your 2-year statutory warranty.

Exchanges
The most efficient way to process an exchange is to return the unwanted item for a refund under our standard protocol and place a separate, new order for the preferred timepiece model on our website.

Refunds
We will notify you via email as soon as we receive and inspect your returned watch. If the condition meets our criteria, your refund will be approved and automatically processed back to your original payment method.

Under EU law, we will issue the refund within 14 days of receiving your cancellation notice, although we may withhold the refund until we have physically received the watch or proof of its shipment back to us. Please note that banks and credit card companies can take an additional 5–10 business days to clear and post the funds to your account.